FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

What are your rates?

Rates are determined by the job, not by the hour. The total cost for each cleaning session will be determined after the free initial consultation. A senior's discount may be taken into consideration.



When can I schedule a cleaning?

We generally try to schedule your cleaning sessions during the day, usually anywhere between 9am to 4pm. However, this is not always possible. In such a case, we will do our best to accomodate your needs. We strive to allocate a specific day through the week that we will come and clean. While we do our best to stick to this, there have been occasional instances where we have needed to re-schedule. If this happens, we will notify you of any potential changes/latenesses as soon as possible.



What if I need to cancel my cleaning appointment?

Life happens and we understand that events may occur when you need to cancel or reschedule your cleaning appointment. However, a cancellation fee may be applied to you if you notify the office within 24 hours of your scheduled appointment. The best way to contact us in these situations is by either calling or texting us at 705-627-3500



What methods can I use to pay?

Payments can be made by either leaving cash or cheque at the cleaning site, on the day of cleaning, before the scheduled cleaning time. E-Transfer payments can be arranged as well. You only need to pay by the job, however a lump sum payment may be considered depending on your circumstances. Please advise if any receipts or invoices are required. Please make cheques payable to "Quality Plus Cleaning Service"



How secure is my personal information with you?

Our staff is fully bonded and insured. Access to your home and/or business is only made by key, alarm code or garage door opener code. By request, we can notify you by calling or texting when we leave the premises. Any house or business keys, as well as any alarm codes you give us are kept in a secure location, with no attached identification or personal information. All customer's personal information is kept extremely confidential and will not be shared with anyone outside of Quality Plus Cleaning Service.



How do you keep my place and yourselves safe during cleaning?

Your home telephones are not answered. Contact can be made with our cleaning staff by utilizing our cell phone number (705-627-3500). In order to minimize safety risks to our clients (ex. slipping on a wet floor or tripping on a vacuum cord), we prefer that our staff works during a time that your home or business location is unoccupied. This also helps ensure that we can complete your cleaning in a more timely manner. It is normal practice to lock exterior doors during the cleaning process to ensure no one unauthorized gains access to the building. Prior notice must be given to our staff if other service personnel (ex. plumber, electrician, cable installer, pool maintenance, etc.), friends or family members are expected to be at your home or business during your appointment time.



Health/Illnesses

Prior notice must be given if a contagious illness or health issue is present in the home and/or business. To ensure that our staff is not subjected to illness/disease, that cleaning time can be rescheduled.



What if I have pets?

We love dogs and cats!! We are pet parents too, so we want to make sure your pets are taken care of during our cleaning session. Please advise us if specific treatment is required concerning your pets (Are they allowed outside when we are there cleaning? Does your pet need to stay in a crate? Can treats be given by us to your pet while we are there?) However, our staff will not clean a home and/or business where exotic pets are housed, such as snakes, spiders, rats, mice, birds, reptiles, etc.



Inclement Weather

Every attempt will be made to complete our assignments during poor weather. However, if conditions develop that we believe are unsafe for our staff, notice will be given to you by calling or texting to arrange for an alternative time.



What locations do you clean in?

Barrie, Midhurst, Springwater, Minesing, Thornton, Innisfil and Alcona. If you do live outside of this geographical area, consideration may be given.



Billing & Pricing

Payments can be made by either leaving cash or cheque at the cleaning site, on the day of cleaning, before the scheduled cleaning time. E-Transfer payments can be arranged as well. You only need to pay by the job, however a lump sum payment may be considered depending on your circumstances.

 

Please advise if any receipts or invoices are required.

 

Please make cheques payable to "Quality Plus Cleaning Service"

Satisfaction Guarantee

We strive to ensure that your expectations from your experience with Quality Plus is not just met, but exceeded from the very first time we clean, and each and every time thereafter. If you are unsatisfied, please let us know. We will make it right.